Job Openings
Collinsville Faith in Action
(A not-for-profit corporation)
We are now hiring for a full-time position with benefits. Paid training and continuing professional development. If you are interested in joining our 28-year-old nonprofit organization serving community seniors, review the job description and complete the application. Inquiries may be sent to Lisa Brennan, Executive Director, at lbrennan@fiacollinsville.org.
Job Description
Title: Answers on Aging (AoA) Specialist
Summary: Under the supervision of the Executive Director, provide information and assistance in accordance with guidelines, requirements, and standards established through AgeSmart Community Resources to clients sixty years of age or older and persons with disabilities.
Work Schedule: The position of AoA Specialist is a full-time, hourly position. The incumbent is expected to work regularly scheduled office hours as agreed with the Executive Director. The Specialist is expected to occasionally be available outside regular office hours to speak to community groups, attend senior fairs, or conduct other similar outreach or enrollment events, and to attend fund-raising events.
AoA Specialist Functions
Provide unbiased assistance in researching, determining, and enrolling in the most appropriate Medicare plan that meets the client’s needs:
Acquire and maintain Senior Health Insurance (SHIP) counsellor accreditation
Attend scheduled SHIP meetings
Use Medicare.gov and SHIP Medigap Plan Finder tools to model each client’s Medicare options, including plan benefits and costs
Use insurance websites to research provider (doctors/pharmacy) participation in Medicare plans to ensure that the client can maintain relationships with their providers
Clarify benefits offered by the insurance plans by researching insurance websites or calling/emailing insurance companies
Assist clients in applying for ABE benefits (e.g., SNAP, Medicaid, cash assistance). Assistance may be by referring the client to the appropriate office location or by working with clients to input the information into the appropriate ABE online forms
Assist clients in applying for discounted license plate stickers or free transit cards via the Illinois Department on Aging Benefit Access Application program
Entry of Initial Application
Coordinating the uploading of any required documentation (e.g., tax forms, driver’s license copies) when requested by the BAA team
Printing and distribution of the BAA approval documents and providing detailed instructions so that clients may complete the process of acquiring the stickers and/or bus passes
Assist clients to maintain their independence by researching and referring questions to appropriate agencies/organizations that provide assistance
Accurately record client requests in required databases
Maintain records of all client contacts by inputting client contact information into appropriate third-party data stores (e.g., Aging IS, STARS)
Perform outreach activities by scheduling and meeting with clients in third-party locations, such as libraries and senior centers
Perform community relations tasks such as public speaking, preparation of newsletter articles, distribution of promotion items, and networking with other service providers
Develop and implement approaches to educate the community regarding AoA programs
Participate in FIA fundraising and community visibility activities to increase brand awareness and generate revenue
Serve on organizational committees, at the direction of the Executive Director
Assist with volunteer management duties
Maintains continuity book or similar document to assist in continued performance of duties by others as necessary
Other duties as assigned by the Executive Director
Qualifications, Knowledge, Skills, and Abilities:
Ability to complete and maintain Senior Health Insurance Program (SHIP) certification is a mandatory requirement. This training will be provided
Ability to complete and maintain Alliance for Information and Referral Systems (AIRS) Certification for Community Resource Specialist – Aging and Disabilities. This training will be provided
Knowledge and skill equivalent to completion of four years of college, plus at least one year of work experience. High school education plus six years of work experience, including two or more years in a related field, is acceptable. Volunteer experience may be considered toward work experience
Potential to pursue/maintain certification and/or other continuing education as appropriate (e.g. seminars to develop skills in specific areas; certifications as needed)
Demonstrated reliability and organization skills
As a service organization for seniors and disabled adults, ability to deal patiently, politely, and professionally with care receivers, volunteers, and others
Ability to make organized, informational presentations and represent the program in the community through public speaking and personal contacts
Ability to set limits for care receivers, volunteers, and self within guidelines of the program
Ability to develop computer skills necessary to perform duties
Ability to function on a professional level with minimal supervision
Collinsville Faith in Action requires reliable transportation as well as valid driver’s license and auto insurance (minimum liability coverage of $100,000 per individual/$300,000 per accident) or state ID
Must document auto liability insurance in compliance with current employer requirements
Active member of local church, synagogue, or faith-based congregation is preferred
Physical Requirements: Although the position is primarily sedentary, some physical activity may be required for transporting and set-up of items for various events. May be required to lift 20 pounds.
Hourly Range: The starting hourly wage range is $17-$20 dependent on experience and education. Upon completion of training, the hourly wage is increased.
Travel: Some travel for training purposes may be required. Substantial travel within the local service area is required for events. Travel-related expenses are reimbursable in accordance with applicable regulations.
FLSA/Overtime: Non-Exempt. Hours more than 40 hours a week must be pre-approved.
Send the application to: lbrennan@fiacollinsville.org